Work orders or inspection data sheets are created automatically for any complaint. One may automatically call up a list of complaints not rectified or closed out. No complaints can slip by unacknowledged. If the complaint requires City and/or Parish participation such as an inspection or investigation, you may automatically promote any complaint into a Work Order for further processing and inter-departmental routing.

An optional ordinance module holds all pertinent ordinances in the Customer Service system plus contact persons, departments of inquiry, phone numbers and ordinance quotes which are then automatically inserted into the compliance notification letters.